I have had hundreds of emails from people over the last few months stating that they arrived at the entrance of the Caminito only to find that it was closed… This was AFTER many of them had checked the official website, (The one where they booked and paid for their tickets) on the day of the walk and NO notice was posted to say that the pathway was closed… 🙁
So, what to do?… If you think that the weather might be bad then of course check the official website but I would say that the only real way to find out is to call them on the phone or write a message on their facebook page.. (The facebook page seems to answer messages a lot faster than emails) and, they do tend to post closure notices on the facebook page…
The phone number is… 902 78 73 25
You can get a refund if the walk is closed for some reason that is not your fault or you can change your ticket for a different date…. There is a deadline of 4 days from the date the Caminito del rey is closed… The claim form is at the bottom of this page at the official website https://reservas.caminitodelrey.info/canjeo-por-cierre/?lang=en
As of 25th of August 2019 it seems that refunds are NOT given…
From this page….
https://reservas.caminitodelrey.info/frequent-questions/?lang=en
What is the cancellation, exchange and / or return policy?
Tickets can not be changed by date or time. Tickets can only be changed in case of closure by security for visitors due to climatological reasons, rockfall or maintenance work.
The amount of the tickets will not be refunded.
And though the facebook page is in Spanish, you will be fine writing to them in English… https://www.facebook.com/caminitodelreyoficial/
Remember… If you do have a complaint about your Caminito del Rey experience, then tell them about it… Nothing gets changed for the better if we all stay silent.. 🙂
Also remember that the Caminito del Rey is closed on Mondays… It will close in very heavy rain, high winds and other inclement weather, and also when there is the danger of rockfalls or essential and urgent maintenence that needs to be carried out…
I’ve been living in this lovely area of Western Andalucia for the last 20 years or so and dedicate most of my time to the running of English language tourist information websites for the towns of Cádiz, Ronda, Grazalema, the famous or infamous Caminito del Rey, and also Wildside Holidays, which promotes sustainable and eco-friendly businesses running wildlife and walking holidays in Spain.
Our walk was cancelled due to high winds, 23/08/19
I have been on the web site you suggest and there is not a form to fill in for a refund only a calendar to book a future walk.
Is this correct
Terry Taylor
Hi Terence…. You are correct as the terms and conditions have changed recently… The refund info has been removed from the official website and the T&C read as follows…… From this page….
https://reservas.caminitodelrey.info/frequent-questions/?lang=en
What is the cancellation, exchange and / or return policy?
Tickets can not be changed by date or time. Tickets can only be changed in case of closure by security for visitors due to climatological reasons, rockfall or maintenance work.
The amount of the tickets will not be refunded.
What would be accessible to visit on a Monday? Are there good photo opportunities even if the pathway is closed? Could we get as far as the Salida Pasarela Sur from El Chorro? Monday may be our only day to visit.
You Can’t get on the board walk but from El Chorro you can walk up almost as far as the train tunnel/Bridge. From the lakeside start point at Kioskop restaurant you can walk down the path to the entry point…. Nice views….
If tickets have been purchased online in advance and paid for… what about refunds if they are closed?
Hy Cy….. You can get a refund if the walk is closed for some reason that is not your fault or you can change your ticket for a different date…. There is a deadline of 4 days from the date the Caminito del rey is closed… The claim form is at the bottom of this page at the official website https://reservas.caminitodelrey.info/canjeo-por-cierre/?lang=en
This link only leads to a site to change your tickets, no word at all about refund. Nowhere to be found. Monique
Hi Monique….. It appears that the rules have changes yet again, thanks for your update and I have updated the page with a link to the new terms and conditions of the Caminito….. very bad business practise not to offer refunds….
Thanks for the info….but it is not at all clear where on their official website they give an early in the day notice of closure. Sitting here at 9.00am, we’re wondering whether to go or not. Tried ringing them too but no answer.
There really should be a daily status alert to check either Open or Closed.
I will send this to their website too.
Best regards,
Rich Broome
Hi, Rich… I think my article is vcery clear actually 🙂 If there is a status alert posted then you will see it on the home page of the official website… If it is not there then it is not closed…. There is also the facebook option as I mention in the article…